![]() To work at the airport, you must be able to obtain a Secured Identification Display Area (SIDA) badge. Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. High School Diploma, GED or equivalent education required. Must maintain the ability to wear prescribed uniforms Ĭompany is an Equal Opportunity Employer. Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal Resolves such problems quickly and within guidelines established by the Company Handles transactions required to board the aircraft in a timely and efficient manner ĭeals with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage. ![]() Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets Ĭomputes charges, makes change and balances daily transactions Īnswers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed ![]() Responsibilities include greeting and handling Customers in a polite and friendly manner Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems WHAT ARE SOME OF THE DAILY DUTIES OF A CUSTOMER SERVICE AGENT AT Company?(Your duties may vary depending on the size of your work location.) WHAT DOES A CUSTOMER SERVICE AGENT DO FOR Company?Ĭustomer Service Agents at Company provide legendary Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Creativity and innovation are encouraged for improving the effectiveness of Company. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.
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